The NFB and Two Blind Individuals File Lawsuit Against SSA for Lack of Accessible Kiosks

The National Federation of the Blind and Two Blind Individuals File Lawsuit Against SSA for Lack of Accessible KiosksThe National Federation of the Blind and two blind individuals who receive Social Security benefits filed a federal lawsuit against the Social Security Administration (SSA) for its failure to make its Visitor Intake Processing touchscreen kiosks accessible to its blind visitors. As a result, blind patrons are unable to check in independently at their local SSA field offices, and are forced to divulge private information, such as their social security numbers, to SSA staff or other sighted third parties to assist them. In addition, they cannot read the printed ticket generated by the kiosks, which contains their check-in number, so they must ask someone else to read the number or risk losing their appointment.

The plaintiffs are represented by Jessie Weber at Brown Goldstein & Levy LLP, the Washington Lawyers’ Committee for Civil Rights and Urban Affairs, and Disability Rights California.

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Complaint